Service policies

Quotes and booking

Every quote is free and flat-rate, based on the size of your home, the service and how often we come — never by the hour (except a Hestia Home Day, which is sold by the hour).

A 25% deposit confirms a new appointment and is applied to your total. If your home's size or condition is very different from what was described, we'll tell you before we start and agree on any change with you first.

Homes farther from Mundelein may have a travel fee of $20 to $60. If it applies, it is included in your quote.

Rescheduling and cancellations

Recurring service: there's no contract and no cancellation fee. We ask for 24 hours' notice to skip or move a visit, so we can offer the slot to someone else.

One-time cleanings (deep, move-in/move-out, Airbnb, Home Day): cancel or reschedule at least 24 hours ahead and your deposit moves to the new date or is refunded. With less notice, the deposit may be kept to cover the time we held for you.

If we can't get in when we arrive (no key, wrong code, nobody home), we'll call you and wait 15 minutes. After that, it counts as a late cancellation.

If we ever need to reschedule because of weather or illness, we'll let you know as early as possible, at no cost to you.

Payment

Payment is due when the cleaning is done. We accept cash, Zelle, Venmo and cards. Card payments carry a 3% processing fee.

Recurring clients pay per visit. There are no sign-up fees.

Satisfaction guarantee

If something isn't right, tell us within 24 hours and we come back and re-clean it at no charge. A photo by text helps us fix it fast.

Home access and keys

You can be home or not, whichever you prefer. A lockbox or smart-lock code works best. We never share codes, keys are labeled without your address, and we return or delete them when you end service.

Please let us know about alarms, gates or anything we need to get in and out safely.

Pets

We love pets. Tell us who lives with you, and please keep pets that are anxious or protective in a separate room while we work. We'll keep doors and gates closed as you ask.

Pet waste, litter boxes and accidents are cleaned only by prior arrangement.

Supplies and equipment

We bring our own supplies and equipment. If you'd rather we use your products — for allergies, special surfaces or simple preference — just leave them out.

Breakage and care

We're careful and we're insured. If something gets damaged, we'll tell you the same day. Please put away cash, jewelry and anything very valuable or fragile, and let us know about delicate surfaces before we start.

What we don't do

So we can keep our team safe and do great work on everything else, we don't take on:

• Biohazards: blood, bodily fluids, mold remediation, pest droppings or hoarding situations
• Moving heavy furniture or appliances on our own
• Climbing tall ladders, or cleaning exterior windows above the first floor
• Carpet shampooing, full wall washing or ceilings (we're happy to refer you or quote it separately)

We may pause a cleaning if conditions aren't safe for our team, and we'll always explain why.

Gift cards

Gift cards are valid for 5 years from purchase, with no fees after purchase. Any balance stays on the card. See the full gift card terms.